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MAKEUP POLICY

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At Alpha Gymnastics, we understand that things happen and students might be absent. To assist families with missed classes, we have our makeup tokens that are issued once a student misses their class. 

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However, as we continue to have limited capacity, our make up options are limited. To maximize make up options for all of our students, we ask that you read the information below:

 

• Report your absence. We ask that families share class spots when their student will be out by reporting absences via email at least 24-48 hours in advance. This is not mandatory, but it does provides other families with the opportunity to plan makeups in your vacant spot. Remember: Please report your absence only via email to: contact@alpharecreation.com 

• Schedule a make up class via email at: contact@alpharecreation.com. Once your student misses their class, please send us an email requesting makeup class availability. Please wait for a confirmation email before attending. Makeup tokens will ONLY be redeemed if an email is sent to schedule the makeup class. We will NOT be able to schedule make up classes via phone or in person.

• Cancel your make up class/trial? If you can not attend your scheduled make up class/trial, you must cancel with 24 hours notice via email only. Please be advised, if you missed your scheduled make up class, your make up token will still be redeemed - you forfeit the make up class and will not be able to reschedule. 

• In the event Alpha Gymnastics must close for a day, we will honor a makeup class to all of our recreational classes. Exception - if Alpha Gymnastics must close due to an Act of God (hurricane, earthquake, etc.) no makeup tokens will be honored.

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MAKEUP TOKENS:

• Parents are responsible for scheduling makeups. Regardless of tokens in the account, students will be automatically re enrolled in class and it is the parents responsibility to keep up with the account’s makeup tokens and schedule the makeup class via email before the token expires. 

• Makeup tokens expire after 30 days from the date issued.

• In the case of an injury related case that require a longer absence, please email as soon as possible with a doctor’s note so that tokens are extended or session paused.

• Student must use makeup token in an approved makeup class. No walk ins allowed.

• Students enrolled in one class a week/4x week session will receive one makeup token per session.

• Students enrolled in more than one class/4x week session will receive two makeup tokens per session.

• Makeup tokens may only be redeemed while the student is actively enrolled; any makeups remaining once enrollment ends or student is dropped, will be forfeited.

• Makeup tokens are non-transferable to other students or family members.